Return, Exchange and Refund Policy
When you shop kratom from us, we offer 30 day money back guarantee on most items and purchases. This includes for products opened and used, and return shipping, for any quality issue and other reasonable issues you may have. But we do not guarantee our kratom will have the effects you expect, if kratom has never worked for you, or you have been taking altered kratom. Our money back guarantee is on quality and exact product, not on personal effects, or what it may or may not do for you. Kratom does not have same effects for everyone. We can only guarantee our products are top quality and our potency claim is accurate, and you will get what you buy. If you tried our products, and it did not have the effects you expect, you can safely forget the idea of kratom, no need to buy elsewhere. and if kratom has been working for you, then you have nothing to worry about our products, they will work for you. And you may exchange all products you shopped within 60 days. We want you to know you have nothing to lose to shop kratom from us, only everything to gain. Simply contact our customer service by email, phone or chat service, we will take care of the rest. (but due to covid-19, we are unable to take any returns or exchanges, therefore no refund; but we will replace with same or different product, partially or fully) We are based out in Las Vegas, Nevada. Our staff are friendly and eager to help, they are professionals in this business, and they know your needs in shopping kratom and willing to fulfill. We offer the best packaging in the country for the products, because we value our products. And at the same time we offer the most competitive and affordable pricing for the highest quality products in the world. See about us and frequently asked questions.